FAQS

1. Is an account necessary for placing an order?

No, you can checkout as a guest. However, creating a SAPPHIRE account will enhance your
shopping experience.
. You can save your shipping and billing information to ensure a faster checkout process.
. You can request an exchange directly from your account.
. You can track your orders and review your order history.

2. How do I make an account?

To create your SAPPHIRE Online Account, follow these simple instructions:

.For desktop users: Click on the Account icon on the top right. Next, click on “Create Your Account”. Enter your details and register.

.For mobile users: Go to the menu and click on the Account icon. Enter your details and register.

3. What if I forget my password?

You can reset your password by clicking on “Forgot your password?” on the Account section. Enter your Email Address to receive a password reset link. Sign In using your new password.

4. How can I update/edit my shipping or billing address details?

Sign in to your account and open the “Addresses” section . To edit your existing address, click on “Edit”. To delete an existing address, click on “delete”. To update a new address, click on “Add a New Address”.

5. Where can I view my order history?

Sign in to your account and open the “Dashboard” on your account page to view your order history.